The most pressing quote from the guest:
[We have] 3000-5000 too many restaurants in this country.
Summarizing and a likely outcome:
Fast casual is taking diners away from dine-in casual as the food is getting better and the customer doesn’t have to pay a tip. Also, my take, is that with more automation in fast casual, fewer tips being paid to dine-in casual, and fewer employees needed as we close those “3000-5000” too many restaurants, jobs are going to start disappearing. The good news for diners is that the experience of dining in might start to improve as the wait staff starts to appreciate having a job as others lose theirs, which equates to better and more friendly service.
I love a good downturn.